Our Services
Software Support That
Covers Everything
Setup, upgrades, data recovery, day-to-day troubleshooting, and annual plans.
Whatever your software needs, we handle it.
Setup & Configuration
Software setup & installation
New software shouldn’t take weeks to get running. We handle installation and configuration, from system requirements to user accounts, so your team can start working straight away.
Every setup includes a walkthrough with your team and a seven-day follow-up to catch anything that needs adjusting.
Who this is for
New businesses getting set up, or established ones switching to different software.
Whats Included
- Full software installation
- Initial configuration and settings
- User account creation
- Compatibility and system checks
- Post-setup walkthrough
- 7-day follow-up support
Upgrades & Migration
Upgrades & Migration
Outdated software means security holes, missing features, and wasted time. We upgrade you to the latest version without losing a single record, file, or setting.
Every upgrade starts with an assessment and a full backup. We test in stages so there are no surprises, and your team gets a walkthrough of what’s changed.
Who this is for
Businesses on outdated software, or those moving from one system to another.
Whats Included
- Pre-upgrade assessment and planning
- Complete data backup
- Staged version upgrade
- Data verification and integrity checks
- Post-upgrade testing
- User notification and walkthrough
Data Protection & Recovery
Data services
Your business data can’t be replaced. We move data between systems, set up automated backups, and recover files from corruption or accidental deletion. Every transfer is encrypted and verified.
Whether you’re switching systems, setting up disaster recovery, or dealing with an emergency, we treat your data carefully and give you a written report when the work is done.
Who this is for
Businesses switching systems, those without proper backups, or anyone who’s lost data and needs it recovered.
Whats Included
- Data migration between software systems
- Automated backup configuration
- Data recovery from corruption or loss
- Data integrity audits
- Encryption and secure transfer protocols
- Written migration report
Troubleshooting & Resolution
Technical support
Software problems don’t wait for a good time. Error messages, crashes, slow performance — we connect remotely and sort it out. No ticket queues, no overseas call centres. Just someone competent, based in the UK, who fixes the problem.
We find the root cause, fix it, and check everything works before we sign off. We’ll also tell you how to stop it happening again.
Who this is for
Any business with software problems and no IT person to call.
Whats Included
- Remote troubleshooting via secure screen-share
- Error diagnosis and resolution
- Performance optimisation
- Software configuration adjustments
- User guidance and training tips
- Post-fix verification and follow-up
Ongoing Partnership
Annual support plans
Instead of paying per incident, get unlimited access to our team for a fixed monthly cost. That includes priority response, regular health checks, and a dedicated contact who already knows your setup.
You won’t have to explain your system from scratch every time you call. We keep an eye on things and catch problems before they cause real trouble.
Who this is for
Businesses that want steady software support without paying per incident.
Whats Included
- Unlimited remote support incidents
- Priority same-day response (within 4 hours)
- Quarterly software health checks
- 1 data backup setup per year
- 1 upgrade or migration per year
- Dedicated account contact